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We are voluntarily recalling the Acoustimass® module in the Bose® CineMate® GS Series II and Bose® CineMate® Series II systems from countries where the voltage from the wall outlet is 220 volts or higher. A component in the system’s Acoustimass® module could fail and present a potential fire hazard when operated at these voltages.

If you purchased a Bose® CineMate® GS Series II or Bose® CineMate® Series II system before 12 September 2012 and are using it in a country where the wall outlet voltage is 220 or higher, your system is included in this action. Stop using your Bose® CineMate® GS Series II or Bose® CineMate® Series II system and unplug it from the electrical outlet immediately.

 

To confirm whether your product is included in this safety notification, please enter your product 17 digit serial number and press "Continue"

Serial Number :
For example: 123456789101234AB
   
 

Where can I find my serial number?

To confirm that you have a CineMate GS Series II or CineMate Series II system, find the product label on the back of the Acoustimass® module. Then, find the product name on the label. It should be either the "CineMate™ GS series II digital home theater system" or the "CineMate™ series II digital home theater system." The serial number to enter above is located underneath the barcode and contains 15 numbers followed by 2 letters.

The products we have supplied for use in countries where the voltage from the wall outlet is 220 volts or higher have one of these six-digit product codes: 051361, 051363, 051364, 051365, 051466, 051468, 051469, 051470, 052751, 052752, 052753, 052921, 053503, 053504, 053540, 054224, 054225, 054226, 054227, 055303, 055371, 055481, 056671, 056673, 057136, 057141, 057142, 057214, 057407, 057971. If your product label does not have one of these codes, you may consider it safe to use.